FAQs

Do I need to pay for your service?

The way our service works will always be explained clearly before any decision is made. Our aim is to provide independent guidance so homeowners understand the claims process and the options available to the homeowner.

What does a property claims consultant do?

A property claims consultant provides independent guidance to homeowners who are dealing with property insurance claims. We help you understand the claims process, review your situation, and explain what information may be needed when submitting a claim to your insurer.

When should I seek advice about an insurance claim?

It can be helpful to seek guidance as early as possible after damage occurs. Early advice can help ensure the situation is properly documented and that the homeowner understands the next steps before contacting your insurer.

Do you deal directly with my insurance company?

Our role is to provide independent guidance and support to homeowners throughout the claims process. While we can assist with reviewing documentation and explaining how the process works, the policyholder remains responsible for communicating directly with their insurance company. We do not act on your behalf in dealings with your insurer.

What types of claims can you help me with?

We commonly assist homeowners with situations involving escape of water, storm damage, fire or smoke damage, flooding, impact damage and accidental damage.

Can I speak to someone before deciding?

Yes. We offer an initial discussion so you can explain your situation and understand how we may be able to help before deciding whether to proceed.