Before You Contact Your Insurer

Taking a few simple steps before contacting your insurer can help you approach your claim in the right way from the start.

Simple Steps Before Making a Claim

Step 1 – Consider Independent Advice

If you are unsure about the claims process or what your policy may cover, you may wish to seek independent guidance before contacting your insurer. Independent claims consultants, such as TrueClaim Assessors can help review your situation and explain the options available.

Step 2 – Gather Key Information

Make a note of what has happened, including dates, times and any relevant details surrounding the incident.

Step 3 – Take Photographs

Where possible, take clear photographs or videos of any damage before repairs or clean-up begins.

Step 4 – Keep Records

Keep any documents, receipts or correspondence that may be relevant to the incident.

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